FAQ

You must have a current, unexpired card issued by the AHA in order to take the renewal course. This does not include cards that say they follow the AHA guidelines. The card must be issued by the AHA.

All students need to purchase a student manual for their course. If your course is labeled at "Heartcode", a student manual is included. Anyone taking an instructor course must have both a student and instructor manual in the discipline they are taking. 

Once you complete the course, all certifications are issued within the 48 hours. If you don’t receive a card within 48 hours, reach out to us and we can assist you.

There can be delays if there is an issue with our ecard issuing system. This is not a guarantee. We do have up to 20 days to issue cards.

This does not include the Instructor Certification

We currently do not travel for single person classes. We will travel for group classes booked through us. In order for us to teach at your location you must have adequate space, something for us to play the videos on, and must be indoors. We do not charge a traveling fee as long as it is within 25 miles of our location.to this item.

We do not offer refunds at all. You may reschedule your class with atleast 24 hours notice. Rescheduling fees will apply.

We are always accepting new instructors. We have instructor classes available. If you do not see one listed under classes, feel free to reach out and we can arrange one if we do not have one scheduled. In order to become an insturctor with the AHA, you must have a current unexpired CPR card issued by the AHA. 

The instructor course is made up of three parts. The first part is an online portion you complete before the scheduled class. The second part is the actual course itself. The third part is being monitored teaching a course. Assuming you pass all three sections, you’ll then be issued an instructor card.

All students who successfully pass will receive a certification regardless if they purchase this add on.